My name is Sam King and since 1998 I have been traveling the globe for work and leisure. The idea for this blog came from my desire to share my opinions and experiences on the best the travel market has to offer. Keep an eye out for me and as I will be constantly sharing my personal experiences on hotels, travel agencies, restaurants, tourist stops, airline and everything travel related. In the US and across the globe.
Today I want to talk about Convention Expo Travel. They are located in Henderson N.V and they are without a doubt a good bunch of people. I have heard the opposite so I wanted to check it out for myself and I decided to look into them. I convinced myself to book 2 rooms just to see what would actually happen.
I called and asked for a sales person, I got a receptionist who took all my information and asked me 20 questions. This made me wonder why I needed to be grilled to talk to sales however I wanted to find out if they could beat my price on the hotel we wanted and if they would actually come through.
I gave all my information and waited about 10 min and a sales person called me back. His name was jack and he was very polite and he listened and again had to call me back as he needed to check a few things. I figured I would not hear from him as I assumed they only sell what they have and would not go out of their way for a call in customer . These guys usually deal with businesses traveling to conventions and I figured I had no chance of getting them to help me if if they could.
Well within 2 hours Jack called me back with my exact choice. I wanted the Marriott and I got it. The price was about 12 dollars a night less not the 25 I had expected based on the pitch I got from the receptionist however I was ready for step 2 and I told jack to book it.. Jack said he needed a credit card form from me, and he could not just book the room. I accepted, filled out the form and then I sent it back hoping for the best.
I got an e mail from Convention Expo Travel at the end of the same day informing me of my hotel , dates, and all the things I had agreed upon with jack.
I checked in with no issues and actually saved about 15% on the entire trip. The staff was friendly helpful. I called a week before to confirm with the hotel and everything was just as promised. I have called for jack for 2 other bookings and each time he got me what i wanted. One city he could not accommodate but he found me something much less expensive that we all loved. Convention Expo Travel is a good company one that you can trust. I asked Jack about some of the negative press they had gotten and his answer is some people don’t like competition and they will resort to slander to scare away the clients of their competition. Not once did jack mention names as he said the ceo will not allow them to talk about specific companies. He said they are taught to care about customers and the rest will fall into place. This is why I decided to write about them. Usually I pick a hotel in a city or a, restaurant to write about. Today I picked a booking agent for convention/ business travel because I was shocked how well they treated me despite what I had heard.
Yes they actually saved me money and they kept their promises. Sure it was not the wishful 50% but it was around 15% to 18% and it was well worth it. All 3 times I used them they came through. The only thing I can say is it takes an hour or 2 sometimes to get a quote where a web site would get me instant pricing.That is until they add fees and other cool things that you won’t notice until the end of the booking.
I like the live customer care and the live agent. They know the hotels and they don’t mind your questions. I even like Jack. I give Convention Expo Travel 4.5 stars. Which is high for me as I am very criticle of agents and booking services?
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